Terms of service

1.1 Our services are supplied for business, trade and professional purposes only. By ordering, you confirm that you are acting in the course of a business, trade, craft or profession and not as a consumer. To the fullest extent permitted by law, consumer protection rights (including statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) do not apply.

1.2 You confirm that you are at least 18 years old and are authorised to enter into this contract on behalf of the business named in your application.

1.3 We may decline any application or order at our sole discretion without giving a reason.

2.1 We design, build, host and maintain a website for your business (the “Service”) in return for a recurring subscription fee. The plan includes hosting, an SSL certificate and reasonable minor content changes requested in writing.

2.2 “Reasonable minor changes” means small text, image or contact detail updates, as determined by us acting reasonably. Redesigns, new pages beyond the agreed scope, bespoke functionality, integrations, e-commerce build-outs, copywriting projects and custom software are outside the plan and may be quoted separately.

2.3 The design, layout, structure, technology, hosting provider and tools used are chosen at our discretion. We may change, update or replace any part of the underlying platform at any time, provided the core Service is maintained.

2.4 Any delivery timescale we give (including our typical 48–72 hour build time) is an estimate only and runs from the date we receive your fully completed onboarding questionnaire and all required materials. Time is not of the essence and we are not liable for any delay.

2.5 The design concept is offered at no upfront cost. All rights in any design, draft, mock-up or website we produce remain ours unless and until you hold an active, fully paid subscription.

3.1 Where offered, a 7-day free trial begins when you complete checkout. Unless you cancel in writing before the trial ends, your subscription automatically begins and the subscription fee (currently £29 per month, unless otherwise stated at checkout) will be charged to your payment method, and then automatically on the same date each month until cancelled.

3.2 By providing payment details you authorise us and our payment provider to take recurring payments without further notice. Fees are payable in advance. We are not currently registered for VAT; if we become VAT registered, VAT will be added at the applicable rate on notice to you. Fees are non-refundable save where required by law or expressly agreed by us in writing.

3.3 No refunds or credits are given for partial months, unused services, downtime, or for months in which you did not request changes.

3.4 If a payment fails, we may retry it and may suspend or take your website offline, without liability, until all outstanding sums are paid. We may charge statutory interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998, and recover our reasonable debt-collection costs.

3.5 We may change our fees on at least 30 days’ written notice. Continued use of the Service after the change takes effect constitutes acceptance.

3.6 You agree not to raise a chargeback or payment dispute without first contacting support@websiteforless.co.uk and allowing us 14 days to resolve the matter. Unfounded chargebacks are a material breach of these Terms, and we may recover any fees, charges and costs we incur as a result.

4.1 You must provide accurate, complete and lawful information, content and materials promptly. We are not responsible for errors, omissions or delays resulting from information you supply or fail to supply.

4.2 You are solely responsible for reviewing your website and confirming that all content, claims, prices, offers, legal notices and contact details are accurate and comply with applicable laws, including advertising, consumer, data protection and industry-specific regulations. Publication of your site, or failure to raise an issue within 7 days of a preview, will be treated as your approval.

4.3 You warrant that all materials you provide (including logos, text, images and trademarks) are owned by you or properly licensed, and do not infringe any third-party rights or any law.

4.4 You are responsible for your own business’s privacy policy, cookie compliance, terms of sale and any regulatory obligations relating to your website visitors and customers, unless we have expressly agreed in writing to provide them.

4.5 You must not use the Service for any unlawful, fraudulent, defamatory, obscene, discriminatory or harmful purpose, or in any way that could damage our reputation or systems.

5.1 You retain ownership of the content and materials you supply to us. You grant us a worldwide, royalty-free licence to use, copy, modify and publish them for the purpose of providing the Service and, unless you object in writing, to display your website in our portfolio and marketing.

5.2 We (or our licensors) retain all intellectual property rights in our designs, templates, layouts, code, software, systems, stock imagery, copy we write and know-how. While your subscription is active and paid, you have a non-exclusive, non-transferable licence to use the website we provide.

5.3 The website is provided as a managed service and is not sold to you. On termination, your licence ends. We will, on request, supply copies of the content and materials you originally provided. Transfer of the website design, code or files is not included and may be offered at our discretion for an additional fee.

6.1 Domain names are your responsibility unless we expressly agree to register one for you. Any domain we register on your behalf will be transferred to you on request once all sums owed are paid.

6.2 The Service relies on third-party providers (including hosting, payment, email and analytics providers). We are not liable for their acts, omissions, outages, price changes or terms, and your use of them may be subject to their own terms.

7.1 We do not guarantee any particular search engine ranking, traffic, enquiries, leads, sales, revenue or business outcome. Any examples, statistics, reviews or case studies are illustrative only and are not a promise of results.

7.2 We do not guarantee that the website will be uninterrupted, error-free, free from viruses or compatible with every device or browser. Planned and emergency maintenance may cause temporary unavailability.

7.3 Except as expressly set out in these Terms, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.

8.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

8.2 Subject to clause 8.1, we shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: loss of profits; loss of sales, business or revenue; loss of anticipated savings; loss of business opportunity, goodwill or reputation; loss or corruption of data; business interruption; or any indirect, special or consequential loss, however arising.

8.3 Subject to clause 8.1, our total aggregate liability arising out of or in connection with these Terms shall not exceed the total fees actually paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

8.4 You acknowledge that the fees reflect this allocation of risk and that these limitations are reasonable given the low cost of the Service. Any claim must be notified to us in writing within 6 months of the date you became aware of the circumstances giving rise to it, failing which it shall be barred.

9.1 You shall indemnify and keep us, our owners, staff and contractors fully indemnified against all losses, liabilities, damages, fines, costs (including reasonable legal fees) and expenses arising from: content or materials you supply; your breach of these Terms; your breach of any law or regulation; any claim that your content infringes third-party rights; and any claim by your customers or website visitors.

10.1 You may cancel at any time by emailing support@websiteforless.co.uk. Cancellation takes effect at the end of the current paid billing period. No refund is given for the remainder of that period.

10.2 We may suspend or terminate the Service immediately, without liability, if you fail to pay, breach these Terms, act abusively towards our staff, or if we reasonably suspect unlawful or fraudulent activity. We may also end the Service for any reason on 30 days’ written notice.

10.3 On termination, all licences end, the website may be taken offline and data may be deleted after 30 days. All outstanding sums become immediately due. Clauses 3, 5, 7, 8, 9, 12 and 13 survive termination.

11.1 We are not liable for any failure or delay caused by events beyond our reasonable control, including failure of hosting, internet or utility providers, cyber attacks, pandemics, strikes, government action, natural disasters or acts of third parties.

12.1 We process personal data in accordance with our Privacy Policy. Where we host or process personal data on your behalf (for example enquiries submitted through your website), you are the data controller and we act as your processor, processing data only on your documented instructions and applying appropriate security measures. You are responsible for having a lawful basis for that processing.

13.1 These Terms, together with any order details confirmed at checkout, are the entire agreement between us and supersede any prior statements, marketing material or representations. You confirm you have not relied on any statement not set out in these Terms.

13.2 We may update these Terms from time to time. The latest version will be published on this page and applies from the date of publication. Continued use of the Service constitutes acceptance.

13.3 We may subcontract or assign our rights and obligations. You may not assign or transfer yours without our written consent.

13.4 If any provision is found invalid or unenforceable, the remaining provisions remain in full force. A failure or delay in enforcing any right is not a waiver of it.

13.5 Notices to us must be sent by email to support@websiteforless.co.uk. Notices to you may be sent to the email address you provided.

13.6 No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

13.7 These Terms and any dispute or claim (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.